Refund and Returns Policy

Refund and Returns Policy – Trapstar Australia

At Trapstar Australia, we want you to love your purchase. If you are not completely satisfied, our Refund and Returns Policy explains your options.

Eligibility for Returns

Items must be returned within 14 days of delivery.
Products must be unused, unworn, and in original packaging with all tags attached.
Proof of purchase (order confirmation or receipt) is required.
Sale or clearance items are not eligible for returns unless faulty.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

Underwear or intimate apparel
Gift cards
Final sale items

Refunds

Once your return is received and inspected, we will notify you of approval or rejection.
Approved refunds will be processed back to your original payment method within 5–10 business days.
Shipping costs are non-refundable unless the item is faulty or incorrect.

Exchanges

We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, email us at sales@trapstarclothau.store before sending back the item.

Return Shipping

Customers are responsible for return shipping costs, except where the item is faulty or incorrect.
We recommend using a trackable shipping service to ensure safe delivery of returned items.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us at sales@trapstaraustralia.au within 48 hours of delivery, and we will arrange a replacement or refund.